Category: Property management

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Property manager tasks

Do you need a task management system to deal with them?

Rentview have developed a complete property management task manager which is designed to allow letting agents, property managers, brokers and admin staff to manage multiple task management, in one easy to use property management software.

Letting Agency Administrators

With the Rentview task manager an office administrator who is manning the phone and generic email addresses can simply upload tasks which need attention to the correct property manager. By centralising all tasks within one system letting agencies will remove the chance of having tasks lost or forgotten about.

All property manager tasks are view able in either pipeline view or list view, allowing users to quickly track and complete property management tasks more efficiently.

Pipeline View

The pipeline view allows the user to see tasks assigned to themselves or to other property managers within the office. It also allows them to view the status of the task from ‘in progress’ to ‘complete’. Our drag and drop feature makes task management more interactive and is designed to lessen the time it takes property managers to complete tasks. Property manager tasks can be dragged from the ‘in progress’ status to ‘complete’ with ease.

List View

The list view will show all tasks assigned to property managers showing the address of the property, date due and status of the task. We have built some really cool alert buttons which illustrate to users the priority levels of each task with red illustrating late, orange; due today, white; due soon and green; complete.

And lastly, you can also see a list of all historic tasks associated with a property giving you better reports on which properties you are working harder on.

Property Manager Tasks

Property manager tasks can take up the majority of a letting agent’s day, but by using the task manager software from Rentview you can dramatically improve your your efficiency.

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Tenant maintenance – Top Tips

Tenant maintenance property management issues

When managing multiple rental properties, it is important to deal with all property management issues in an efficient manner. If you manage a portfolio of 50 rental units, you will be dealing with a considerable amount of potential property management issues within the month. Remember, tenants can call at any time and depending on the urgency of the matter you could receive calls out of hours. I am sure any experienced property manager has received that phone call whilst sitting down to dinner, from over-excited tenants who have lost their keys or set off their alarm.

Make sure you have tenant maintenance procedures in place

tenant maintenance

 Credit Image: epSos.de

1. Acknowledge the issue with a prompt reply

Acknowledge the issue with a prompt reply to the tenant to ascertain that you have all the correct information. Once you have noted all of the information from the tenant, inform the tenant that you will update the landlord. Depending on the relationship you have with your landlord or the agreement you have in place, you may be able to make property management decisions without your landlord’s permission. Most letting agencies have an agreement with landlords that any property management issues costing under £200 can be overseen by the agent. If this is the case, make sure that you have this covered in your agreement with your landlord before proceeding.

2. Contact tradesmen immediately

Get onto your handyman or tradesperson immediately to organise a time to fix the problem. Remember some tradespersons will be busy working on different jobs and could possibly let you down at the last minute. It is always useful to have a backup tradesmen you know who could possible give you credit until the rent is collected. If you are a more established letting agent, you may employ your own tradespersons or contractors, so you will know how efficiently they normally operate.

3. Non-emergency property management issues

Aim for a 24-hour turn around for non-emergency property management issues. This is a must to avoid disgruntled tenants from burning your ears by talking about you in a negative way or somehow getting in touch with the landlord. For emergencies, obviously the problem needs to be solved immediately and would most likely involve you visiting the property to deal with the issue head on!

Sure isn’t that why the landlord pays you to manage the property?

Tenant maintenance

Some of the common issues tenants will have:

  •           Plumbing problems
  •           Electric problems
  •           Lost keys
  •           Complaints from neighbours
  •           Parties in the neighbouring property
  •           Washing machine is broken
  •           Fridge is broken
  •           Faulty alarm or forgotten alarm code
  •           Shower pump gone down

The list can go on with many more issues ultimately its how you deal with your tenant maintenance requests that make you a good property manager. Some agencies use task manager software to help them.

by Colin Napper

Articles of interest

Management of communication

Questions to ask tenants

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Questions to ask tenants my top 10

Interviewing questions to ask tenants

The property has been painted, advertised, shown and now you have a couple of different sets of tenants that have expressed interest in taking the property. So you think you have all the hard work done in finding a tenant for your property. Well that would be correct now you just have to make sure that the tenants you select are the right tenants.

Here is a list of 10 questions to allow you understand what your tenants are.

Questions to ask tenants

1.       Why are you moving?

It is a straight forward question which should give you the answers you need.  This is a great opening question to ask tenants. The type of answers will be varied but typically- because of my job, looking for more room, prefer this location, lease expired etc. The information you are asking here should match with the references.

First Time Renter -If a tenant has not rented in the past it will be your choice to proceed or not. Every tenant has to start somewhere and just because they have not rented before doesn’t mean they will be bad tenants. Make sure to confirm this later by asking for a current bank statement.

2.       When are you looking to move?

This is obviously important for you as the sooner you will have it rented the sooner you have revenue coming in on the property. Whilst it is always ideal for a tenant to say tomorrow or ASAP make sure you ask follow up questions. How come your looking to move so quickly? There could be a genuine reason behind this and depending on where your property is located the availability might be tight so they could be looking for some time. What you want to do here is see if the tenants story is all coming together on what they have said already.

3.       How many people is in the group?

Just because a set of two tenants come to view the property it doesn’t mean that they will be the only ones living there. You really need to ask this question and back it up by saying it is important for the insurance on the property and it states in the lease that only the named people on the lease can live there.  Tell tale signs of potentially extra tenants are 2 people expressing interest for a 3 bedroom property etc.

4.       What is the total income of the tenants?

This for some can be a difficult question to ask and some tenants might get bothered by you asking it. It is a very important question, just like you get asked about what your salary is before getting a loan. The tenant needs to confirm they have the ability to pay what the rent is every month.  Financial experts suggest that a maximum of 35% of your salary should go on rent. So if a set of tenants are on minimum wage they have a Gross salary of around £2,500 so there maximum rent should be £875 per month.  A copy of a bank statement should confirm all of this.

tenant questions

5.       Has the tenant got a months rent and deposit in advance.

I would highly recommend getting this from any possible tenant. If the tenant is unable to outlay this then I would ask questions on whether they are the right tenants for your property. If there are any doubts that the tenants are unable to hand this over on the move in date the likely hood is that this could be the same with the rent in the future.

6.       How long of a lease are they looking for?

I would suggest here that a 6 month AST lease is the preferred option.  If a tenant says anything to suggest that 6 months is to long of a lease period to commit to walk away.  Tenants can say things like “I want to run the lease in line with my work contract which I only have 3 months left of but I would be certain it will be renewed”. It seems reasonable but if it doesn’t you are going to go through this whole renting process again in 3 months.

7.       That the tenant is happy to rent as is

Having a tenant to move into a property and ask on the lease signing day for a new bed, sofa, wooden floors etc can get things off to a bad start.  This can especially be the case if you have kept the property vacant for a couple of weeks for the tenant. It is going to a financial burden for you to say no and look for a new set of tenants. The best thing to do is ask if the tenant is happy with everything and if not to let you know now. If a tenant finds out the washing machine is broke after a week that is fine but wanting a new one because it has not a large enough drum is a problem.

image

8.      Rental References

This is very important and although you might you a good ability to read peoples character I would highly recommend backing up the conversation to date with references.

Work reference– A letter to confirm the tenant is currently employed by the company and a name and contact number to confirm. Do not be too worried about full time permanent as a lot of companies do not offer this and prefer 11 month renewable contracts.

Landlord reference – Preferably with a land line to confirm the tenancy with the landlord.

This blog posting on rental references checking might also interest you

Utilities with previous address – This is a good way to confirm the previous address and is essential for a tenant stating it is the first time renting.

Bank Statement – This should confirm the tenant’s ability to pay as it would be best to set up a standing order for rent. It can be used as a utility also but preferably as a separate document.

I.D- Copy of valid Passport or Driving license as a preference

National Insurance number- To confirm the identity and also needed for the PRTB registration.

9.       Any Pets or Do you smoke

Might well seem like obvious questions to ask tenants but I would highly recommend asking them. I have personally seen many leases end due to the above. Some tenants may think its fine to have a pet dog or to smoke in the kitchen of the property. If this is out of bounds for your property make sure to ask.

10.   And lastly…Any questions

This simple question could unearth a reason that this property might not suit this tenant which they may not realise until they move in.

 After all of these questions hopefully you have a better understanding or your new potential tenants and which one suits your property best. If a potential set of tenants do not suit your property you need to walk away as having a tenant in which doesn’t suit can be very costly, stressful and time consuming. I hope this has been helpful for you. If you feel I have left something out in my questions to ask tenants please let me know

by Andreas Riha

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Management of communication

Good communication between your Letting Agency, your Landlords and Tenants is a vital tool in keeping your customers happy and retaining them going forward. The office phone will usually start ringing from 9am until 5pm with numerous queries or information from tenants and landlords; where is this month’s rent? Can I have a breakdown of my accounts? There is a problem with my washing machine! The radiator in the main bedroom doesn’t work!

If you manage rental properties you will surely have heard some of these topics or issues arise from landlords and tenants. The problem today is there are too many ways of communicating issues or problems into your office and the information can get lost if you don’t set down some rules or guidelines. 

I list below some of the main communication channels used by landlords and tenants when contacting you or your office.

Management of Communication

via Telephone

The trusty telephone is still the number one way landlords and tenants will communicate with letting agents and property managers. If you use this as your main point of contact for your customers, expect to get a deluge of messages come Monday morning on rent and property management issues. Depending on the size of your rental management portfolio you may need to hire a receptionist to take care of the queries coming in.

management-of-communication-lettings

via Email

This is a very popular and a preferred way for some agencies to communicate with customers, especially with landlords who may be in a different time zone. With access to Smartphones, it is easier than ever to communicate with tenants and landlords and you can sync your work email up to your Smartphone easily. The downside is, you may never be off work with emails popping up frequently, and the communications never stop.  The main danger here is that if you get an email in the night time, come the start of the next working day, you may have forgotten to act upon it.

via Text

Text message is another way of communication management used and sometimes preferred by your customers. It is usually used in non-urgent situations by tenants looking to rent a property or to alert property managers to issues within the property. Tenants along with potential tenants who have poor oral English will send a text as they tend to be better at writing than speaking over the phone.

via Office

You will still get some landlords and tenants who will call into your office to speak to you as they prefer a more personal approach to all of this (old/new) technology stuff.  The good reason for having a nice office is to be able to welcome your landlords and tenants in for a chat. If unavailable, the best approach here would be to log the issues in a diary or leave a message with the designated property manager who will deal with the query if you are not there.

via Social media

Social media platforms such as Facebook and Twitter could be used to communicate with your customers but should probably only be used to promote your brand or notify of an emergency or announcement. This is open for debate and some Letting Agencies may prefer to communicate with people via social media as they can be seen to be proactive at dealing with things.  

via distributed messages from different communication channels

Imagine a property manager using his diary to write down a call from a landlord, communicating with a tenant via text or emailing a landlord their invoices. If your agency uses all of the above to communicate with landlords on rent and property management issues it is vital you use a good tool for the management of communication. A good CRM or online diary with a task manager is a vital tool in your armoury because your information could get lost if it is not noted down or logged.

What form of management of communication do you use in your letting agency? We would love to hear and share with other letting agents and property managers what works best for them. Let us know!

by Colin Napper

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Starting a Letting Agency – Letting agency business strategy

So you’re thinking about starting a Letting Agency?

Back again with another business blog, and today I am going to recall some of my global strategic management knowledge to help break down the different letting agent strategies. Starting a Letting Agency involves a good bit planning and strategy. If you know anything of  business strategies, you will have heard of Michael Porter, a leading opinion leader on business strategy and lecturer at the professor at  Harvard Business school.

Image: Michel Porter’s Generic Strategies for Letting Agents

starting-a-letting-agency-strategy-

A popular approach that he believes for any company to take is the generic focus strategy. And what this means is you are either going to try and be the best on the market or you are going to try to be the cheapest (See Image above). On both occasions you are looking to work towards one thing, a competitive advantage in the industry, for the purpose of this blog we are going to discuss the lettings and management industry.

So what I decided to do to show you a quick example of two different letting agents with two opposite strategies is jump on Google and see whats on offer with agents in Ireland. Within a few minutes, I stumbled upon two agents advertising with VERY different approaches, one taking the low-cost strategy and one offering a premium and differentiated service to landlords for lettings.

Agency 1 – Mannix Ryan Estate Agents 

starting-a-letting-agency-case-study-1

Letting agency Strategy Case Study 1

This agency stuck out to me in particular because of their claim to be the only agency doing what they do. This is a clear attempt at gaining a competitive advantage due to their superiority and different offering, compared to every other agent in Ireland. Even comparing their website and the social media tags below the text to others, I have seen that it is clear that this service is based around quality and not price, in fact there is no mention of how much it costs. So the value proposition to the landlord is on innovation through the use of video. Now we look at another agent offering the same service but differently.

Letting agency strategy Case Study 2  

starting-a-letting-agency-case-study2

Now we look at the low-cost letting agent. As you can see from this advertisement, that I came across on Daft.ie , everything about the company and the brand screams low-cost. This is in stark contrast to above where the product offering was describing in detail the excellent service and differentiated marketing ability they offer. A great example of one the biggest companies in the world who has gained and sustained a competitive advantage in their market, based around choosing a focus strategy on costs is Ryanair. On the flip side, a company who has developed a sustainable competitive advantage based on differentiation and innovation/quality is Apple, who charge big bucks for their products.

So there you have some basic business strategy examples for starting a letting agency.  I guess I wanted to find out what agents are doing at the moment and how effective are they finding their business strategy in terms of increasing their landlords, tenants, properties and revenues. Is one strategy better in the other, can we find a balance between the two?

I’d love to hear your thoughts, or if you have any questions, do get in touch!

by Rentview

The following may be of interest:

Letting agent marketing strategy

Why use Youtube for marketing

Rent management software

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Infographic: Tenants and Landlords Property Management

Tenants and Landlords Property Management

Welcome to the very first infographic from Rentview. We’re always looking at new ways to provide content for the property management industry and we have started with this analysis on tenants who are currently living in rented accommodation. From our survey of renters in Ireland,  here are some of the interesting facts and figures we discovered 🙂

tenants and landlords property management

Some quick notes on the figures above for tenants and landlords property management:

  • Firstly the rent collection process from landlords or agents is quite varied, from physically collecting the rent from the tenant to transferring the money via online banking. Standing order, one of the cheapest methods and more efficient for collecting a tenant’s rent placed third in the list of options, which do you think works best?
  • Interestingly a whopping 74% currently do not receive a receipt for their rental payments. I have always requested a receipt from my landlord when paying to ensure there is no possible reason for disagreements over moneys paid throughout the year, and secondly its a great form of reference to apply for credit in the future. What’s your opinion?
  • Our third section is slightly worrying for me, as over 50% of the 100 tenants we surveyed noted difficulties in contacting their property manager or landlord throughout their tenancy. I personally would wonder how any agency is going to consistently maintain there tenant base when they are facing such issues.
  • Finally we questioned the renters of Ireland on their experiences in securing a rent reference after their tenancy, most landlords and agents were happy to give out references promptly to their tenants (44%) while only 24% had difficulty in securing a reference.

Other infographics you might like-

Landlords and property management infographic

The Dublin rental market infographic

by Andreas Riha

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Property management- Wear and Tear of a rented property

Property management – wear and tear of a rented property

No property will remain in pristine condition throughout its existence. The mere act of people living in a property means that wear and tear will occur. This is especially true for rented properties, as the volume of people moving in and out can be quite high. It is the main sticking point when it comes to inventories and is the source of many disputes, with tenants claiming normal wear and tear and the landlord holding deposits and claiming damages. For this reason, it is important that both parties are clear on what defines normal wear and tear.

property-management-wearandtear

More often than not, it is a grey area. A hole in a plaster wall, a broken window and wardrobe doors torn off their hinges are fairly obviously damages but what about cracked bathroom tiles or a worn place in the carpet? Are they wear and tear? The legal definition of ‘normal wear and tear occurs where deterioration of the subject matter takes place over a period of time due to ordinary and reasonable use of the premises’ would suggest they quite probably are, but it’s still not entirely clear-cut. Keeping records of when items were bought or installed can help reduce the ambiguity. For example, a good quality carpet laid down a year ago would be expected to show less wear and tear after a one year tenancy than one laid down five years ago.

property-management-carpet

The best ways to avoid wear and tear disputes are to ensure both parties agree to a definition and a detailed inventory is taken at the start of the tenancy. Photographs in particular can be a great aid in settling such disputes.

Why not read our blog on ‘Dispute over the condition of the Property’

As always please feel free to comment, share, tweet or follow us

Thanks for reading!

by Andreas Riha

Letting agency software

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Property management and good customer service

Property management – How important is good customer service?

Customers are the lifeblood of your business. Without them, your business would more than likely not exist. Due to the fact that they’re so vital, it’s important that they’re retained and don’t take their business elsewhere. One of the best ways to do this is by offering excellent customer service. This is especially important for property managers, as you’re in direct contact with your customers a lot more than many other businesses.

property-management-customer-service

Poor customer service gets talked about. A lot. People are very willing to spread negative stories, whether it is just to their friends, or more dangerously, by posting their experience online. Marketers are waking up to the power of word of mouth, and so should you. It has been proven that negative word of mouth is more common and effective than positive word of mouth, but that’s not to say that positive experiences are ignored entirely. Providing excellent customer service encourages positivity and loyalty to the company, which is exactly what you want. After all, it can cost up to five times more to attract a new customer that it does to retain a current one. In saying that, current/old customers can do some of the job by attracting potential customers through positive word of mouth.

If your customer service is not up to scratch and you don’t know how to begin to improve it, it may be worth your while looking at the customer service life cycle model. Often mentioned in relation to the area of information systems, this model breaks the business/customer relationship down into a number of stages. Identifying these stages is a good starting point as it will be easier to pick out areas that need improvement and what priority they should get. Doing this may be a bit time-consuming, so in the meantime there are some basic guidelines you can follow to improve your customer service.

Customer service in property management

Build rapport with your customer – it doesn’t matter whether it’s a landlord or a tenant; you need to connect with your customers. For first time customers, simple things like introducing yourself, engaging in a little bit of small talk and asking how you can help them all work towards building a lasting relationship. Don’t forget your manners and do show genuine interest in the customer by listening and taking notes if necessary.

If you’re dealing with a landlord/tenant when another one appears needing your attention, politely ask them to wait a few minutes and offer them a tea or coffee.

Deal with problems immediately, as much as is possible. Complaints mean unhappy customers and unhappy customers leave very quickly. If a rent is late, keep chasing it and reassure the landlord that they’ll get it soon.

Keep your promises. If you say you’ll get an electricity account switched over by the end of the day, make sure you do.

Finally, go that little bit further for the customer. Even if it’s not fully part of your job, doing something small like offering advice will make customers feel that you truly care and increases the chances of the customer engaging in positive word of mouth.

There is letting agency software available that will help you provide greater customer service, why not research the area and see what fits your needs?

Please feel free to comment and share!

Thanks for reading!

by Andreas Riha

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Opening an Account with an Energy Provider

energy-provider

The rules on changing Energy Provider

Recent changes introduced by the Commission for Energy Regulation mean that the process of switching accounts from one energy provider to another can no longer be carried out by a letting agency. The energy provider will only allow the agency to change account into new tenant’s name if they already provide energy to that property. For example; a property in Inchicore, Dublin 8 has an account with Bord Gáis. The new tenants also have an account with Bord Gáis. The agency can switch the account names without any great difficulty.

If the tenant wants to move into a property which has a different energy provider to the one (s)he currently holds an account with and (s)he wants to keep the same provider, (s)he will have to contact the current provider, instead of the agent, to complete the process. Taking the previous example, the Inchicore property has a Bord Gáis account. The new tenant has an Electric Ireland account and wants to stay with Electric Ireland. The agency can no longer switch the Bord Gáis account to Electric Ireland, the tenant must do so. Essentially, switching by the agency is only allowed when the two accounts are with the same energy provider. With different providers, the closing and opening of accounts by the tenant is the only way.

These changes make life more difficult for agents. They have to spend time explaining the process to both the tenants and landlords  and why they can and can’t do certain things. If agents need to discuss or clarify details with the energy provider, they may not be able to as some providers refuse to speak with anyone other the account holder under data protection rules. The agent has to rely on the tenant to do it, which may mean chasing tenants for confirmation and not being able to move on until you know it’s definitely been done. If the tenant refuses to pay a bill, the agency might have to step in and pay it, as there’s an agreement with the landlord that utility accounts will be managed by the agency.

Figures from the regulator show that during the period January 2010 to December 2011, Electric Ireland lost 345,412 customers, with Airtricity and Bord Gáis gaining 257,151 and 77,793 customers respectively. Price competition would be the obvious explanation for the differences.

How to open,  switch or close an account with an energy provider:

ELECTRIC IRELAND 

To switch (change account name):

-You need the name, address, account number, MPRN/GPRN of the home, move in date, electricity/gas meter readings, date of birth and contact details of the tenant. You’ll need to call Electric Ireland to arrange the switch. If everything is in order, the account will be switched straight away.

To close an account:Contact Electric Ireland with the name, account number, the moving out date, the final meters reading, forwarding address and the new tenant’s name and phone number.

To open an account: Contact Electric Ireland with the name and address, move in date, MPRN/GPRN number, meter readings on move in date, date of birth and account number of previous address.If the tenant is a new customer (s)he must sign up for a direct debit or pay a security deposit if €300.

BÓRD GAIS 

To switch, open or close an account: you need contact Bord Gáis with the tenant name, old and new addresses, meter readings, MPRN/GPRN numbers and bank details.

AIRTRICITY

To open and close accounts: you need to contact Airtricity with tenant names, old and new addresses, meter readings from move out/move in days, MPRN/GPRN numbers and bank details.

The process of switching or opening and closing accounts varies from provider to provider, as shown above. Further details can be found on

https://www.electricireland.ie/ei/home/index.jsp

https://www.esb.ie/esbcustomersupply/home/index.jsp,

http://www.bordgaisenergy.ie/,

https://www.thebigswitch.ie/ and

http://www.airtricity.com/ie/home/

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Why a letting agent must have a smart phone

Smart phones; necessary for a letting agent!

With now more iPhones sold than babies born, not having a smart phone and being a letting agent is not a option. A letting agent without a smart phone is like a carpenter without a saw. It is now a vital tool needed to carry out your daily tasks and continue to bring in revenue.

With the huge amount of apps available, I have selected the top 10 tools of the trade to stay ahead of the competition…..

letting-agent-smart-phone

Google calendars

While answering your phone on the go for a letting agent is as common nearly as blinking your eyes, it’s easy to forget who called 5 minutes ago. Now when you take a call take note and set a reminder on your calendar. Allow it to remind you with an alarm alert with required notice. This way you won’t forget where and when you had to be somewhere.

Hootsuite

Keep up to date with your social media marketing with this great app. HootSuite is a social media communications dashboard used for online brand management. It publishes to websites such as Facebook, Twitter, Google+, LinkedIn, Foursquare, MySpace, and WordPress. It also publishes to Flickr, Tumblr, and YouTube via HootSuite Apps. It is also a Twitter client. So keep all your social media followers up to date with the latest listings, offers and lettings completed from one location. Bye bye multiple entry updates!

Camera & Pic Stitch

The smartphone has replaced the digital camera, well the ones with a 5 mega pixel plus have anyway. With the iPhone 4s having a 8 megapixel camera with flash, there is no longer any need for a separate digital camera. You can now take several snaps and mail them back to the office and get them published on your website NOW rather than wait until you return to the office. Edit your photos and light effect on your smartphone and even stitch them together to provide your potential tenants with 360 degree shot. 

Genius Scan

Have you ever needed a copy of a document such as a tenant reference or ID whilst out at a viewing or lease signing? With Genius Scan you can take a snap shot of any paperwork and have it stored on your phone in seconds. Send it on via email, fax or even edit the document all on your smartphone. This is a must when conducting viewings and gathering copies of references from potential tenants.

Rentview inventory app 

With this app you can now record the full contents of a property in images and voice notes through your smart phone. Take photos through the app, speak into your phone and when you get back into the office you now have a full inventory with images and text. All your images and voice notes are complied automatically into a full inventory report. Bye bye end of tenancy deposit disputes, hello happy landlords and tenants! 

Nav Free

Sat Nav. Why pay €50+ for a sat nav app when you can get this great one for free? Picture this, we have all been there; your current location is on the south side of the city and your next showing is taking place on the north side of the city. You are in traffic and the only route you know, you just realise is a traffic black spot ahead. You have an appointment in 20 minutes 4 miles away and you have only moved 250 meters in the last 5 minutes. At this rate you won’t get there on time and possibly lose the potential let due to your own no show. With a built-in Sat Nav, easily find another route quickly and get there on time.

Dropbox

With Dropbox you can access all your documents located on your office computer. Need a copy of important documents relating to a rental property; like a copy of a signed lease, proof of ownership, registration documents or anything else you can think of? Now with Dropbox, you can have these documents to view or forward at your fingertips wherever you are located. This can save vital time for you to stay on the road and close more deals.

Email

With so many of your potential viewers now choosing to email you for a viewing time, rather than pick up the phone it’s a must to have constant email access. Out of the office all day conducting today’s viewings and checking your emails when you return to the office to set up for the next day may result in you not having viewings tomorrow. More and more property hunters now choose to email rather than call to set up viewings.

Daft.ie

Keep up to date with what’s available on the rental market and ensure you update your listings daily with Daft’s free app. Available on the iPhone and Android.

Rentview 

Letting agency software

Now with Rentview, you can access all the information you need on the go relating to your property portfolio. Instantly retrieve any clients information you may need on the go. Copy of accounts, recent payment history, yearly accounts, issue rent arrears notice, transfer utilities and so much more. Also with the Rentview tenants referencing system you can find tenants authentic previous rental reference once they have been on the Rentview system.

I hope that these apps will find there way onto your smartphone and if you are an agent and don’t have a smartphone you now know why its an essential tool.

Andreas Riha

Email andreas@rentview.com

Facebook Rentview

Twitter Andreas_Riha

www.Rentview.com

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