Why landlords should choose a letting & management agent

Property Management & Lettings Special- Article taken from Irishexaminer.com 

The rental market in Ireland is proving itself to be one that is the antithesis of boom/bust scenario that we have witnessed in the property sales market of the 1990s/2000s. Instead, it’s a market that has been built up solidly and that is continuing to grow but at a modest rate and without any spikes or troughs in values. 

One agent with over 20 years of experience in the Cork city market puts it thus: “We’re finding that there’s good demand for rental properties, particularly for good-quality property. I don’t know if rental values are on the up; they’re remaining steady in an environment of rising demand.”

“The investor is definitely back in the market, we’re noticing,” says another Cork city agent, who says that yields of between 9% and 16% are too good for those who have money to invest to simply ignore.

An entirely new beast

The property market in Munster and elsewhere is simply not the same as it was and today’s average young working adult is living in a world where a stable rental agreement is something that is important, desirable and perfectly normal.

“Back 15-20 years ago, when couples were settling down in their mid-to-late twenties, they were nearly always looking with the option of buying. The idea of renting was something that was not really encountered by people who were out of their student years and out of their initial years of finding their feet in a job.

“The profile of tenants has completely changed. Many would be renting for five years or more before considering buying and many might be married with children.”

Put another way, there has never been a time like the present one to be in the rental market. It’s a market that’s showing a combination of stability and growth that’s hard to find elsewhere.

Today’s tenant is someone interested in a solid long-term relationship with his/her landlord and who expects a good standard of property in move-in condition. Demand is strong for convenient small apartments in central urban areas but the sort of property that is in even more demand is the three and four-bedroom semi-detached houses, which are getting between €800 and €900 per month in Cork and urban areas.

Taking the stress out

In any financial and legal transaction between two parties, it is desirable to have a middle man. Obligations have to be fulfilled and everything needs to be done according to the letter of the law.

And the law is becoming more complicated and involved all the time. In the case of tenancy agreements, there’s a whole raft of elements that simply weren’t there ten years ago, with more coming down the track. There’s the job of ensuring that the property is listed with the PRTB (Private Residential Tenancies Board) for a start. That’s an important one quite apart from the legal requirement, because the board can also act as intermediaries should any dispute arise. When you’re in a well-organised process such as this, there aren’t normally many problems, but the course of life and that of business never runs smoothly and it’s usually a case of the little things accumulating that can add to the burden of the landlord. There’s the BER (Building Energy Rating) certificate – something that can’t be forgotten. The BER system may have come in for criticism in some circles, but it’s generally accepted at this point as an attempt to ensure good energy standards and transparency. Moreover, it’s a legal requirement and another box amongst a growing list of boxes to be ticked.

Rental agents are happy to tick those boxes. That whole side of the business and how it has evolved is something that comes as second nature to them. They are the ones who are up to date with issues such as the property tax and other obligations that are yet to come.

“Today’s tenants do expect fittings and white goods to be included and all in good working order too,” says one agent involved in both rental management and property sales, underlining the importance of the agent in a well-regulated world where the obligations on the landlord are increasing.

The rental agent, on the other hand, is a professional in the business and all of the above are part and parcel of his/her daily professional routine. By using an agent, therefore, you reduce your own stress levels as well as those of everyone else involved; a win-win situation all round.

Access to a rich seam

The other great advantage of using a letting agent for anyone landlord or potential landlord is the access it gives you to a bank of clients.

For someone looking to find their market of potential tenants, there is simply no better way of getting immediate access to such a considerable chunk of that specific target market.

By engaging a letting agent, the market is brought to you on a plate. The Powell agency in Cork city, for example, has a bank of clients/tenants that’s somewhere in the region of 1,500 – a figure that would not be uncommon. It’s the kind of figure that would be difficult to generate by a landlord operating on their own, even with a wealth of computer marketing skills or any kind of marketing skills behind him.

Selecting the right tenant for you

Screening the applicants is a job that’s every bit as important as agreeing the rental amount and how to pay it. If the tenant is the right one – i.e. someone who has a relatively long-term interest in the location and accommodation type of your property – they are naturally motivated to taking good care of your property and of the relationship with his/her landlord.

This vital function is, again, one that is at the fingertips of those who are in the business and who have built up a level of knowledge and expertise that only they can truly provide.

It’s very important that you’re very diligent with regard to checking references.

Powell using global view to maximum effect in growing sector

Powell Property on the South Mall in Cork city is a company involved in all aspects of the property market, from sales to lettings and property management.

This all-round experience, they say, means that they’re in a position to understand the overall dynamics of the market as well as anyone out there and understand what landlord tenants want from a management service, for example: “Traditionally, we noticed that a lot of landlords might have four or five rental properties,” says principal Michael Powell.

“They would have rents coming in on different days. They’d be trawling through bank statements to see what rental income they had, what their expenses were. We cut all that hassle out and we give them a full ledger report on any income and expenditure for the year, and of course our management fees are completely tax-deductible as well. So from the income tax point of view, it’s very beneficial as well for a landlord or an investor to employ an agent.

“We would also send out a renewal notice 31 days before the lease is due to expire,” says Michael, referring to an aspect of property management that not all agents might carry out quite as thoroughly.

This story appeared in the printed version of the Irish Examiner Saturday, August 18, 2012

Property News : The Friday Wrap Up

Welcome to the new Friday wrap where we we bring you the top stories in the property industry from around Ireland and the rest of the world.

Monday On Monday Ulster Bank settled a case with property developer and owner of the Harcourt building in Dublin David Agar, its speculated up to €30 Million in loans were written off as well as €1M legal fees paid. Monday also saw NAMA launch a new website for selling its properties throughout Ireland and the UK (See the Image below),Full story here. Wrapping up the top stories from Monday we have Tom McFeely the man responsible for the disaster story of priory hall this year being declared bankrupt in Ireland and not the solely the UK, read more here. 

Tuesday 31st June 2012 

  • Yahoo Homes  had a great post on Tuesday noting the top ways to make your home look bigger, Jeffrey Blum a designer from NY has some truly unique & interesting way of making your apartment look bigger & better
  • Tuesday also brought some welcome news on property disputes in the UK as Letting Agent Today reported that the Tenancy Deposit Scheme’s adjudication team are resolving most disputes in just 16 days! As Rentview co-founder said it best-take note PRTB!
  • The last nugget from Tuesday came from Conor Pope of the Irish Times as he reported the worry spreading throughout the renting community as banks look to collect rents directly from tenants.
  • Wednesday had a great start to the day as our team learned we had been nominated  in the category of ‘Most Insightful and Intriguing Internet Innovation’ at the Net Visionary Awards 2012 , voting s set to open in the near future so stay tuned and be sure to support Ireland’s leading provider of Letting Agent software
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  • Simon Carswell of Irish Times reported yesterday that 20% of Irish mortgages are set to default on their loan repayments with the trend looking to continue into the future according to credit rating agency Fitch.image

So did we miss anything? What do you think were the major headlines in property this week?

Please feel free to Tweet, Share, Like and everything else that makes us social 😉

Final inspection and return of your tenants deposit

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So your tenant has just moved out and wants to get their security deposit back. Well just before you do this there are a number of steps to follow to insure everything is in order and the tenant gets the correct amount due. 

Inspect the property. This is best done once the tenant has moved out and preferably in your own time rather than the tenant walking around the property with you.  You may have built a relationship up with the tenant and having them follow you around whilst looking through the property can be difficult to give a thorough inspection.  A couple of pointers here is to check everything for anything above normal wear and tear.  Move the furniture about slightly and make sure nothing is wrong with the flooring i.e iron burn mark on carpet caused by a tenant ironing clothes on the floor.  Check on both sides of a sofas removable cushion, a common area for liquid stains. Check behind any pictures or posters that were not there before , these can be typically placed to hide any holes or major scuffs on walls. 

You might get benefit from reading a previous blog on Wear and tear in a rental property

Inventory. Make sure to go through the inventory, it may appear to have everything in place but its always best to check. If you have no inventory done on this letting make sure to have one on the next letting. (Check out our previous blog on inventory)

Utility readings and accounts being closed.  So the tenant has been kind enough to close and forward their account to their new property, excellent but make sure the correct readings were given. Just because a closing bill has been produced it doesn’t mean the readings were accurate; open your meter and double check.  A couple of hundred units below the correct readings and this could cost you around €50. Call the utility company and double check. 

How to read your electric bill

Waste collection. Similar to that of the utilities some waste collection companies invoice in arrears and they won’t forward the bill on with the previous tenant. They want full payment or no collection of your waste next time around. Waste collection blog

Rental payments up to date. Cross check all your payments received and insure that they tally with all that is due.  Sometimes it can be easy to assume that because the tenant paid in full every month when you checked that he continues to do it when you don’t. Rent payment blog

Returning the deposit should be done as promptly as possible for your tenants and the PRTB states it should be done in a speedy fashion. The time limit without a dispute is 2 weeks but this should be ideally done within 48 hours of a tenant leaving the property. This should give you more than enough time to go through everything and more than likely in today’s climate your tenant will be deepening on it. 

Whilst some of the above may seem excessive to some it all comes from experience as a property manager and all of the above areas of caution have come up many times.

As always please feel free to comment, share, tweet or follow us

Thanks for reading!!

by Andreas Riha

Letting agency software

Preparing a rental property

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Showings are a key part of the rental process, they allow potential tenants to get a good feel of the property, which goes a long way in helping them decide whether to rent or not. They can also be a handy tenant screening process to find out which potential tenants match the landlord’s requirements. Showings are generally easier when the property is currently vacant as it gives more time to prepare. Try to arrange all showings for the same day so no time is wasted, but make sure the times are staggered so there’ll be no overlap. If the property is occupied then this may be more difficult.

Preparing a rental property

Before the showing: Make sure the property is in tip top shape. This will mean notifying the landlord of any damages/repairs needed, possibly arranging carpenters, plumbers etc. to fix problem areas. The property will need to be cleaned from top to bottom which the landlord may be happy to do, or they may require the services of a professional cleaning company. Freshen up the walls and floors if they’re looking dull with some new paint or a proper cleaning. Repainting can have the wonderful effect of re-energising a room and making it look brand new. Again, this will all need the go ahead from the landlord. Don’t forget to mention any problems with the exterior of the property or the garden.

If needs be, get in a professional cleaning company. There are lots of cleaning companies specialising in end of tenancy cleaning which will help in preparing a rental property for showing.

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On the day of the showing: Do a last minute check to make sure everything is satisfactory. If there are any unpleasant smells, eradicate them with an air freshener spray or some incense. Make sure the property is well-lit; open curtains and turn on lights if necessary. Prepare to answer all questions to the best of your ability. This will mean knowing the property and the area inside out, as potential tenants are bound to have many questions for you.

If there are tenants currently living in the property: If you have built a good relationship with the tenants then there should be no problem in asking them to do a bit of cleaning and tidying before the showing. There should also be no problem in asking them to vacate the property to allow the showing to take place. This is the ideal, and we all know that tenants can be problematic. If they are letting you down during showings then you must talk to them. Explain why the property needs to look a certain way and politely ask them to make sure it’s that way in future. If there’s no improvement, provide some sort of incentive for them, like a voucher for a restaurant or a reduction in the last month’s rent. If that doesn’t work, it may be time to get the PRTB involved.

You might also be interested in the following blog – Choosing the right tenant and managing your rental payments

Please feel free to comment or add on preparing a rental property,  tweet or follow us.

by Andreas Riha

Tenant Complaints About Noisy Neighbours

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One of the risks with renting or buying a property is you don’t know who your neighbours are. You don’t know if the neighbours are renting or buying, what kind of people they are etc. Rented properties tend to have more issues associated with them. It’s difficult to figure out a reason why this is the case, maybe it’s because the properties isn’t theirs that they don’t feel the same duty of care to it, but that discussion is a touch tangential to the topic at hand. It can be very frustrating as an agent to be getting complaints from tenants about the neighbours’ activities which are seemingly out of your control. So what can you do? Ask your tenant to keep a log of the noise to see if a pattern emerges. Then try to talk to the neighbours directly, in a polite way of course. Being overly accusatory isn’t going to work. If the noise persists, the following is a route to take.

1. Find out who the management company in charge of the property or the landlord is and get in contact with them to inform them of the complaint

2. If the problem is not fixed, write them a formal letter on company headed paper asking them to fix the problem and inform them of the possibility of PRTB action or eviction

3. If it still isn’t fixed, make a third party complaint to the PRTB (this costs €25 and the complaint form can be found on their website)

If the property is a local authority house, then the local authority would be the first place to contact after the neighbours. In some extreme cases, the Gardaí may be better equipped to handle the problem, or at least would work in conjunction with the other parties involved.

You may also be interested in our blog on Keeping a tenant happy & Choosing the right tenant

Thanks for reading!

Tenancy Board

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The PRTB in Ireland is also known as the “Tenancy Board”

Private Residential Tenancies Board (PRTB)

To avail of the PRTB dispute resolution service, tenancies must be registered with the PRTB. Disputes regarding deposits, lease terms, ending tenancies, rent arrears, market rents, complaints by neighbours, breaches of statutory obligations and any other matters related to the tenancy are covered by the service.

To get the process started, a dispute application form (available from prtb.ie) must be filled out and sent in. This costs €25 per dispute. After this, the landlord and tenants will be called for either mediation or adjudication. In mediation, a mediator discusses each side and facilitates each party reaching an understanding that both agree with. This is often more preferable than having a third party decide on the outcome. If the parties don’t want to use a mediator then an adjudicator is appointed, who examines the case in detail and decide on a resolution. This resolution may be binding.

Tenancy Tribunal

If the parties are not happy with the adjudicator’s decision, it can be appealed to a Tenancy Tribunal within 21 days. In some circumstances the Tenancy board may refer a dispute directly to the tribunal. The tribunal consists of three people with relevant knowledge and experience. While not entirely formal, basic court rules apply. Both parties can make their case and call upon witnesses if they feel it is necessary. The tribunal’s resolution comes in the form of a determination order of the PRTB and is binding, unless either party wishes to appeal it to the High Court within 21 days. 

Dispute over the Condition of Property

Disputes of this kind occur the most frequently out of all disputes. Generally they take the form of a landlord withholding a deposit to cover the cost of any repairs that have to be made to return the property to the condition it was in at the beginning of the tenancy. Tenants will often argue that they are leaving it as it was, and any damages were already there before they moved in. Taking the dispute to the PRTB can be a lengthy and costly process, so it’s better to prevent the dispute from occurring in the first place. How is this done? Quite simply really, take an inventory.

An inventory is a log of the property, the contents and the condition of them. They reduce the occurrence of disputes and can speed up the resolution process and reduce costs if a dispute does arise. If the inventory taken just before the start of a tenancy is comprehensive enough, there shouldn’t be a problem in spotting damages or anything that goes beyond normal wear and tear. A landlord can choose to do it themselves or hire a professional inventory clerk. To do it themselves, a landlord will need the following: 

  • Patience. A proper inventory takes time to complete
  • A clear and methodical process is needed to ensure everything is noted correctly and can be easily checked. For example: take one room at a time, noting the main items first and their condition. Be sure to note if there’s currently any damage or if an item is brand new. Then list the smaller items e.g. pictures and their condition
  • Be detailed and realistic in your descriptions e.g. say one brown leather two seater sofa with scuff marks on the left back leg, instead of one sofa 
  • Take photographs (preferably with a digital camera) of the rooms as a whole from multiple angles as well as of individual items
  • After the inventory is complete, walk around the property with the tenant and agree the descriptions, ensuring that the tenant checks and signs the inventory list. Sign it yourself, keep the master list and hand over a copy. 
  • If any changes are made e.g. new curtains, an amendment should be made to the inventory. 
  • While this option is cheaper, it does involve the risk of bias. 

For the professional inventory clerk option: 

  • Dedicated inventory companies haven’t taken much of a foothold in Ireland as yet although there are some companies who provide this service. 
  • These companies take over the landlord’s role by doing a full inventory, walking around with the tenant and reaching an agreement and at the end of the tenancy they’ll carry out a full analysis of the original report and compare it to the current condition. 
  • They also carry out inspections throughout the tenancy and adjust the inventory when needed. This keeps things up to date to prevent disputes at the end of the tenancy. 
  • As they are trained for the job you can expect the final report to be well structured and very detailed with possibly more observations, more so than if it was just an ordinary landlord conducting it. 
  • Also, a third party will more likely be impartial so the bias pitfall is easily avoided and better judgement calls relating to wear and tear can be made. 
  • A letting agent will do close enough to the same job as a professional inventory clerk. If your letting agent uses Rentview they will have the ability to share a full picture condition property inventory report directly into your email or through your Rentview account.

The decision of which option to choose is a matter of preference. Landlords who have the time, patience and ability to be methodical, concise and realistic will probably do it themselves but those who live a distance from the property or who just don’t want to go through the hassle of it all will probably choose the dedicated service. Or if the landlord is confident that the letting agent will do a good enough job then that will suffice. 

To find out more about the Rentview Inventory app contact 

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Twitter: Rentview_

Email: info@rentview.com

Facebook: Rentview

Student Renting Part One: Issues faced in the Irish rental market

Part one: A brief background to the topic of discussion and a look at the strained relationship between landlords/property managers and Students.             

 

             

Above (DIT Student union reps at the launch of the USI Rentbook,Aug,2011)

At the end of every summer the rental market in Ireland experiences a boom in people searching for accommodation around the country. This is mostly down to the beginning of the college term with the rush usually lasting from the end of August until early October. Thousands of students will receive their leaving cert results and thousands more will return to major cities such as Galway and Dublin to flood the rental market and put a smile on many estate agency owner’s faces.

Why am I writing this blog?

However, renting for the first time when beginning college has proven to be quite a difficult and sometimes controversial issue in the Irish rental market. Having rented three different properties myself in Dublin over the last three years, I have experienced the different types of people you will be dealing with and the key issues you need to take care of and monitor during your tenancy as a student. During this series I will look to lay out an essential guide to finding, managing and leaving your accommodation hassle free.

The background? No Students Allowed 🙁

Unfortunately I am of the opinion that students have developed a poor reputation with landlords and agencies due to a small number who act poorly or overindulge in the benefits of having their own home, leaving the remaining students tainted with the same negative image. Students can often be seen as a high risk tenant for a landlord or agent to accept unfortunately, and this leaves the rest fighting it out for the scraps left on the property market.

On occasion the property in which they end up in often leaves the student paying above market prices for medium to low quality accommodation due to the image they have developed and the type of owner they may now have to deal with. From my experience I believe the following to be the major issues when it comes to students and their rented accommodation during the academic year :

  1. Rental payments, missed or late rents and clarity on payment
  2. Inventory and property condition before and after signing lease.
  3. Adhering to contracts and lease agreement terms.
  4. Poor communication between owner and renter.
  5. End of lease issues-deposit retention and obtaining a reference.
        

The aim of this blog series is to analyse and openly discuss these issues a student will face and guide them to maintaining a stress free tenancy. It is an area I will be blogging a lot about during the summer months as Rentview continue to research this market with the aim of introducing a free service to students that aids the renting process. Next up I’ll be talking about everything to do with the most important factor of moving out, paying the RENT. I will approach the topic from a neutral perspective between the tenant/landlord as i don’t want either getting annoyed with my opinions :). You can connect with me on twitter @cormac_nugent or follow @Rentview_, thanks for reading and don’t forgot to share this blog and comment below if you like.

Landlord Costs – Costs of Renting out a Property

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 Landlord Costs

Landlords, just like tenants, face a number of costs when renting out their property. If using a property management agency to rent the property, there will be letting, management and services charges. Companies will usually offer a discounted rate for a letting and management package. Shopping around is always a good idea and choosing an agency that use good letting agency software is a super starting point.

Landlord costs in Ireland: Non-Principal Private Residence Tax

Also referred to as the second property tax (NPPR), this is a charge of €200 on any residence that is not your primary living one, i.e. if you live in Dublin but own a property in Kildare, then you must pay tax on the Kildare property but not the Dublin home. It must be paid within two months of March 31st (liability date), although there is a month’s grace period. After that a late fee of €20 per month is charged. Applications and payments can be made online at www.nppr.ie.

 Landlord costs in Ireland: The Household Charge

 The Household Charge came into effect on January 1st of this year. It’s a precursor to the full property tax agreed as one of the terms of the EU/IMF bailout and will be used to pay for local services such as libraries, fire brigade services, street cleaning etc. that had been paid by the Exchequer up until now. All residential property owners must pay €100 for each property they own. This does not just mean the physical building, but the number of residential units e.g. a building split into 3 bedsits will require 3 lots of the charge. As with the NPPR, payment must be paid before March 31st or penalties of 10%, 20% or 30% will be charged. Payments can be made through and more information found at www.householdcharge.ie and can be paid in total or in installments.

 Landlord costs in Ireland:Income Tax

Rental income is subject to tax, just like any other income. There are some expenses that can reduce your income tax liability such as management fees, insurance premiums, accountants’ fees for preparing rental accounts and cost of repairs. Details on calculating and paying this tax can be found on www.revenue.ie/en/tax/it/leaflets/it70.html. Consulting an accountant on tax returns available is advised as it can be a complicated process.

Landlord costs in Ireland:PRTB Registration

All residential properties must be registered with the Private Residential Tenancies Board, as must all changes in tenancies and tenants who have been renting for over 4 years must be re-registered. To register, an application form must be completed (found online at www.prtb.ie or through a letting agency) and a fee of €90 has to be paid. If the registration is made after one month of the tenancy has passed, a late fee of €180 will be charged. Be sure to check the website for further details.

Landlord costs in Ireland:Water Charges

While not upon us yet, Minister of State Fergus O’Dowd has confirmed that water charges will be introduced from 2014. Details about how much the charge will be and payment methods etc. are unclear at the moment.

With all of these costs to face, do you still want to be a landlord in Ireland? Can you think of ways to improve a landlord’s prospects?

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Choosing the right tenant and managing your rental payments

Choosing the right tenant

As an experienced property manager the most frustrating part of the job is chasing the continuously late-paying tenants. If you’re a property manager with a portfolio of property, a landlord with a portfolio or even a landlord of just one property, you will have had to deal with this problem, most likely.

 The continuous calls which get unanswered, texts that don’t get replied, emails with ‘send receipt’ not accepted or letters not getting a response the majority of you will have experienced this. 

There is just nothing more frustrating, but can we as property managers eliminate this? Well in most cases we can try our best to eliminate this stress as much as possible by choosing the right tenant.

To prevent late payments:

– In what ever lease you are using, if not already in the lease, place a late penalty clause. When going through the lease prior to signing with your tenant(s) make it clear that this will be enforced. Add a clause that for every day late the penalty will be 20 euro. This way at least if it’s late, you’re getting compensated and in today’s climate late rent could cause you or your client to have bank charges with unpaid direct debits or standing orders.

– Reference check your tenants; make sure you get legitimate references. If the reference is from an agency don’t just take it as gospel. Call up the agency and confirm it if it’s from a private landlord and if they only have a mobile number, ask the referee if is it possible to call them on a land line. Any tenant can give you a reference written from a friend with a mobile number on it but they won’t be as quick to give a land line on it. Most landlords will gladly back up the reference with a land line – after all they are in the same position as you.

– But what if they won’t? It can happen. Why not Google their mobile number, more than likely if it’s a mobile number on the reference it will be the same mobile number they use to advertise the property. This way you can confirm at least that it is a real landlord. 

– Ask for a bank statement as part of your referencing process to see if the tenant is able to afford the rent in line with salary or bank balance.

– Insist on a standing order being set up, you can find all blank banks standing orders on the banks website in PDF format, which you can print and bring along to a tenancy sign up.

– Fill it out and drop it to the bank personally or post it (a standing order for a particular bank can be dropped into any branch which will set it up on the banking system).

 Now just watch the money coming into your account.

Beware that a standing order may not reach you on the same day as it is due. If your tenant banks with a different bank than you do,  it may take up to 3 working days to reach you. To solve this problem, insist that the payment date on the standing order is set accordingly if it needs to reach you on its due date.

What if your tenant(s) have not rented before?

Well is it worth the risk? Are they the only interested party? Why is that?

Well these are the questions you need to ask yourself, don’t just assume because they come across as nice people that they will be good tenants. If the only tenants interested in your property don’t have a previous landlord reference is it worth the risk? Why are they the only interested party? Well it could be for a number of reasons;

The property could be overpriced and the only tenants that are interested are interested because they can’t find anybody else to take a risk on them. Look at the market in your area, view photos online and be honest with yourself. Is your property to the same spec? If not, stop wasting time and money and adjust the price to what the market will pay.

-If your property is something that needs refurbishment, DO IT. It will pay off in the long run. You would be amazed at what a couple of months rent can do to a property and it could save you all the hassle in the long run by placing bad tenants into a property that good tenants wouldn’t touch.

 If you go with a tenant who has no previous references, look for a guarantor letter to give more protection if something goes wrong. Otherwise, try getting a higher deposit as a way of good faith.

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Tenant chosen

Hopefully your reference checking and selection of tenants will ensure all you have to do is watch the rent coming in.

Managing your rental payments

Keeping a eye on due rents

This is the most important part of being a property manager or a landlord insuring the rent is coming in on time every month. Just because a tenant pays the rent on time every month for 9 months straight it doesn’t mean month 10 is going to be on time or paid at all. 

Case study:

I recently spoke with a landlord who had a great tenant in place for the previous 18 months, the rent was on time every month and the landlord stopped keeping his eye on his bank account.  This landlord got complacent and too comfortable with his tenant and rent coming on time. When the landlord checked his account there was 5 months rent missing.  I mean come on! Even though the landlord only has one property, being a landlord is a business. I mean, if he was a shopkeeper he wouldn’t leave the store unmanned with the day’s takings in the till. Being a landlord or a property manager is the same thing taking your eye off the ball can have terrible results. Luckily for this landlord the tenant placed in the property was a well-referenced tenant whose standing order ran out of payments. He paid in full the following week. 

 The best way for an agency and even single property landlords to oversee due rental payments is to use software that does the hard work for you; tracking and managing it.

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So what to do if a tenant doesn’t pay his rent on time.

What to do when it starts.

Know your local law and your rights as a landlord.

In most countries, laws covering rented property give the advantage to a tenant. So don’t make any rash decisions, don’t go in all guns blazing putting all the tenant’s belongings on the street and changing the locks. This will most likely put you in a worse position than where you first started.

Illegal evictions at the time might seem right, but in the end can lead it large fines and even being forced by court order to allow your tenant reoccupy the property. 

No one wants a tenant with a chip on their shoulder.

 Check up on your local law and act accordingly

In Ireland for example, you first must issue a 14 days rent arrears notice and deliver in person to the tenant or by registered post. The Rentview application will create this legal document at the touch of a button. In my experience, this will show the tenants you won’t stand for any messing and normally pay up or give notice to quit the property before it goes further.

If the tenant fails to pay the rent after 14 days you must issue an eviction notice (the amount of time varies from 28 days if a tenant is occupying the house less than 6 months to 100+ days if they are tenants are occupying the house for years+

Note that these letters act as legal papers and as such need to be written in a correct format. One error on the document can set you back and you must start over with a new notice period to your tenants. So make sure if sending these yourself and not taking on the expense of a professional, that you do it correctly.

Listening to a tenant’s promise that the rent will be paid in full at the end of the week and taking the tenant’s word is not good enough. Back yourself up by sticking to the law and insuring you act upon late rent immediately.

 You may not want to act to harshly on the first late rent payment as you may feel you will damage your relationship. This is a business, so treat it like one.

We hope this will help you in choosing the right tenant and managing your rental payments.