Tenancy Board

image

The PRTB in Ireland is also known as the “Tenancy Board”

Private Residential Tenancies Board (PRTB)

To avail of the PRTB dispute resolution service, tenancies must be registered with the PRTB. Disputes regarding deposits, lease terms, ending tenancies, rent arrears, market rents, complaints by neighbours, breaches of statutory obligations and any other matters related to the tenancy are covered by the service.

To get the process started, a dispute application form (available from prtb.ie) must be filled out and sent in. This costs €25 per dispute. After this, the landlord and tenants will be called for either mediation or adjudication. In mediation, a mediator discusses each side and facilitates each party reaching an understanding that both agree with. This is often more preferable than having a third party decide on the outcome. If the parties don’t want to use a mediator then an adjudicator is appointed, who examines the case in detail and decide on a resolution. This resolution may be binding.

Tenancy Tribunal

If the parties are not happy with the adjudicator’s decision, it can be appealed to a Tenancy Tribunal within 21 days. In some circumstances the Tenancy board may refer a dispute directly to the tribunal. The tribunal consists of three people with relevant knowledge and experience. While not entirely formal, basic court rules apply. Both parties can make their case and call upon witnesses if they feel it is necessary. The tribunal’s resolution comes in the form of a determination order of the PRTB and is binding, unless either party wishes to appeal it to the High Court within 21 days. 

Dispute over the Condition of Property

Disputes of this kind occur the most frequently out of all disputes. Generally they take the form of a landlord withholding a deposit to cover the cost of any repairs that have to be made to return the property to the condition it was in at the beginning of the tenancy. Tenants will often argue that they are leaving it as it was, and any damages were already there before they moved in. Taking the dispute to the PRTB can be a lengthy and costly process, so it’s better to prevent the dispute from occurring in the first place. How is this done? Quite simply really, take an inventory.

An inventory is a log of the property, the contents and the condition of them. They reduce the occurrence of disputes and can speed up the resolution process and reduce costs if a dispute does arise. If the inventory taken just before the start of a tenancy is comprehensive enough, there shouldn’t be a problem in spotting damages or anything that goes beyond normal wear and tear. A landlord can choose to do it themselves or hire a professional inventory clerk. To do it themselves, a landlord will need the following: 

  • Patience. A proper inventory takes time to complete
  • A clear and methodical process is needed to ensure everything is noted correctly and can be easily checked. For example: take one room at a time, noting the main items first and their condition. Be sure to note if there’s currently any damage or if an item is brand new. Then list the smaller items e.g. pictures and their condition
  • Be detailed and realistic in your descriptions e.g. say one brown leather two seater sofa with scuff marks on the left back leg, instead of one sofa 
  • Take photographs (preferably with a digital camera) of the rooms as a whole from multiple angles as well as of individual items
  • After the inventory is complete, walk around the property with the tenant and agree the descriptions, ensuring that the tenant checks and signs the inventory list. Sign it yourself, keep the master list and hand over a copy. 
  • If any changes are made e.g. new curtains, an amendment should be made to the inventory. 
  • While this option is cheaper, it does involve the risk of bias. 

For the professional inventory clerk option: 

  • Dedicated inventory companies haven’t taken much of a foothold in Ireland as yet although there are some companies who provide this service. 
  • These companies take over the landlord’s role by doing a full inventory, walking around with the tenant and reaching an agreement and at the end of the tenancy they’ll carry out a full analysis of the original report and compare it to the current condition. 
  • They also carry out inspections throughout the tenancy and adjust the inventory when needed. This keeps things up to date to prevent disputes at the end of the tenancy. 
  • As they are trained for the job you can expect the final report to be well structured and very detailed with possibly more observations, more so than if it was just an ordinary landlord conducting it. 
  • Also, a third party will more likely be impartial so the bias pitfall is easily avoided and better judgement calls relating to wear and tear can be made. 
  • A letting agent will do close enough to the same job as a professional inventory clerk. If your letting agent uses Rentview they will have the ability to share a full picture condition property inventory report directly into your email or through your Rentview account.

The decision of which option to choose is a matter of preference. Landlords who have the time, patience and ability to be methodical, concise and realistic will probably do it themselves but those who live a distance from the property or who just don’t want to go through the hassle of it all will probably choose the dedicated service. Or if the landlord is confident that the letting agent will do a good enough job then that will suffice. 

To find out more about the Rentview Inventory app contact 

image

Twitter: Rentview_

Email: info@rentview.com

Facebook: Rentview

Property rental scam – Check cashing scam

image

Having recently read Mashables Top 10 Scams of the year I noticed that the “Check Cashing Scam” was up with the best of them. For any letting agent or in some cases landlords advertising a property to rent you have more than likely received a request to partake in this scam unknowingly. 

The check cashing scam is normally done through email. It normally would start by receiving a detailed email from a person claiming not to be in the country at the moment and that they would like to take your property. Sounds great right? Wrong..

Normally the person has not the ability to make or take a call because of coverage in the area or work commitments. Instead they would like to send you on a cheque or bank draft to cover the rent & deposit as this property is definitely for them…. and they know this by the couple of photo’s!!

The scam kicks in when they ask you to forward on the surplus of monies from the cheque / draft as this was company expenses and it could only be made out in one cheque. What ever story will be given it normally goes hand in hand with the lengthy previous emails to sound very genuine. Stop trying to convince yourself that this person is genuine..

Where people have gotten caught out in the past is forwarding the surplus of funds via Western Union and in some cases bank wire. By the time the bank informs you the cheque / draft has not cleared the tenant is long gone and no longer contactable with your money. Samples of such letters can be found here http://www.daft.ie/safety-online

Normally if its too good to be true well then it probably is. Tenants want to view a property or have someone view it on their behalf prior to putting any monies down especially if they are committing to a medium term lease.  

If you are contacted by somebody requesting such a transaction my advice would be to ignore the email. 

Another blog post which you might be interested in is-

The rental property scam

by Andreas Riha

Mould in rented accommodation

image

Mould

 

Mould is a type of fungi that occurs completely naturally in nature and its main function is to help with the decomposition of organic matter such as leaves. Not the type of thing anybody would want in their property. They reproduce through spores that float around in the air and only grow into visible colonies when they spend enough time on a suitable surface containing moisture and nutrients.

 

Mould Growth


Materials that are used in the building of most homes like plywood and carpets are perfect breeding grounds for growth so the key to prevention is reducing moisture. Excess moisture appears after flooding, plumbing leaks, buildings that are too airtight so moisture can’t escape, not enough ventilation near ovens and showers resulting in condensation and general high humidity levels. Condensation also occurs when air gets colder and it loses its ability to retain moisture. Add moisture to warmth and give it a bit of time and you’ve got a new addition to the household.


The most common cause in Irish homes is probably condensation. It’s an internal problem arising from moisture that can’t escape. To prevent condensation and in turn contribute largely to the prevention of mould you should:

  • Have a good ventilation system in place – extractor fans in bathrooms, exhaust fans in cooking and laundering areas and open windows
  • Dry windows and windowsills when you notice condensation forming
  • Insulate cold surfaces well in order to keep central heating low to stop build up on windows, walls and floors
  • Try to keep carpets and rugs away from water sources like sinks and showers
  • Dry washed clothes outside as much as possible
  • Air cupboards and wardrobes frequently

Choosing the right tenant for your property

image

Removing Mould

If mould is already a problem in the home, the best thing to do is get rid of what’s already there and then take preventative measures. Mould killing sprays can be bought in most local supermarkets and these are effective in removing small growths, although a mixture of water and bleach can also help. If on walls or skirting boards, fungicidal paint can be used after the clean-up to prevent a recurrence of the problem. When cleaning, don’t forget to protect yourself. Rubber gloves, protective goggles and a dust mask are a must for protection against spores, and stop and go outside to get some air if you develop a headache or become nauseous. For larger growths it is recommended to call a professional mould remover. Certain materials like insulation and carpets can’t just be treated, they need to be removed and replaced.

If you spot the beginnings of mould growth (black pinpricks) take action immediately. While not generally toxic, mould can be an irritant and can contribute to respiratory problems. It also causes stains and eventually rots and/or causes deterioration depending on the material it’s growing on.

Whose Responsibility is it?

The simple answer is it’s both the landlords’ and tenants’ responsibility. Before they let a property, landlords should ensure there isn’t any mould growing or remove what’s currently there. Tenants should be informed of how to prevent it, what to do if it starts to grow during their tenancy, and should notify the landlord in case structural changes need to be made.

Other blogs of interest Keeping a tenant happy &

Final inspection and return of a deposit

by Andreas Riha

Rent management software

Increasing your property portfolio through the web

Having met with lots of different agencies over the last couple of months it appears that most, if not all agencies, are looking to expand and build their property portfolio for lettings and management. 

So how can your agency increase its property portfolio?

Attract more landlords to your agency

If you want to increase your property portfolio, you’ll need to attract landlords first. The easiest way to do this is to attract them to your website.   Your website should be the main port of call and act as a hub for activity. You need to have contact information clearly available on your website. Potential clients should be able to see 2 things from a quick glance at your website:

  1. what services you offer
  2. how to contact you

If you think about it, your website is like your international shop window. It could therefore gain you a lot of business. Equally, by not investing time effort (and some money) in a website, you are losing out on potential custom. After all, in today’s economic climate, landlords are increasingly based all around the world and these accidental landlords who may have initially rented the property prior to emigrating may now need assistance letting a property and/or managing one. New non-resident landlords are the customer most agencies are currently focusing their advertising towards. The non-resident landlord is most likely to take your full property management package and with property management software like Rentview, you are fully equipped to offer your landlords the ultimate management package.

Checklist

So it is very important to have your website:

  • looking well
  • regularly updated
  • attracting new visitors
  • analytics set up to track visitor trends
  • linked to your social media

increase-your-property-portfolio-with-social-media

Over the next few blog posts, I will take you through how to do all of this in some very easy to follow steps. All of these elements should help you to increase your property portfolio by harnessing the power of the web.